QuikPly (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our AI-powered review response platform.
By accessing or using QuikPly, you agree to the practices described in this policy. If you do not agree, please do not use our services.
1Information We Collect
1.1 Information You Provide
- Account information: name, email address, business name, and business type when you register.
- Payment information: processed securely through our payment provider (Lemon Squeezy). We do not store credit card details.
- Customer reviews you paste into our platform for response generation.
- Communications you send to us via email, support chat, or contact forms.
1.2 Information Collected Automatically
- Usage data: pages visited, features used, time spent, and interaction patterns.
- Device and connection data: IP address, browser type, operating system, and device identifiers.
- Cookies and similar technologies: used for authentication, preferences, and analytics.
2How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the QuikPly platform.
- Generate AI-powered review responses tailored to your business.
- Process payments and manage your subscription.
- Send transactional emails (account verification, receipts, security alerts).
- Respond to support requests and communicate product updates.
- Analyze usage patterns to enhance user experience.
- Comply with legal obligations and prevent fraud.
3How We Share Your Information
We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:
- Service providers: Trusted third parties that help us operate (Supabase for database hosting, AI providers for response generation, Lemon Squeezy for payments, Resend for email delivery). Each is contractually bound to use data only for the services they provide.
- Legal requirements: When required by law, regulation, legal process, or governmental request.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
- Protection: To protect the rights, property, or safety of QuikPly, our users, or the public.
4Data Security
We implement industry-standard security measures to protect your data:
- Encryption in transit (TLS 1.2+) and at rest (AES-256).
- Secure authentication via Supabase with OAuth support.
- Regular security audits and vulnerability assessments.
- Access controls limiting employee access to personal data on a need-to-know basis.
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
5Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will:
- Delete your profile information within 30 days.
- Delete your generated reply history immediately upon request.
- Retain anonymized, aggregated data for analytics purposes.
- Retain payment records as required by tax and financial regulations (up to 7 years).
6Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your personal data.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests.
- Withdrawal of consent: Withdraw consent at any time where processing is based on consent.
To exercise these rights, contact us at privacy@quikply.com. We will respond within 30 days.
7Cookies and Tracking
We use cookies and similar technologies for:
- Essential: Authentication, security, and core functionality.
- Analytics: Understanding how you use our platform.
- Preferences: Remembering your settings and choices.
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
8Third-Party Links
We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:
9Children's Privacy
We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:
10International Data Transfers
Your data may be processed in countries outside your country of residence, including the United States. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.
11Changes to This Policy
We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:
12Contact Us
If you have questions about this Privacy Policy or our data practices:
GDPR & CCPA Compliance: QuikPly is designed to comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws. We are committed to maintaining the highest standards of data protection.